Privacy Policy

MDAC Application Support (hereinafter "we" or "our service") takes the protection of your personal information seriously. We comply with the Act on the Protection of Personal Information (Japan) and all applicable laws, and handle your personal information in accordance with this Privacy Policy.

We collect the following information to provide our MDAC application assistance service:

• Full name (as shown in passport, in Roman characters)
• Date of birth and place of birth
• Gender
• Nationality
• Passport number and expiry date
• Email address
• Phone number (including country code)
• Travel information (arrival date, departure date, flight number, embarkation port, travel mode)
• Accommodation address in Malaysia
• Payment information (credit card details are processed directly by Stripe and are never stored by us)

The information collected is used solely for the following purposes:

• Processing your MDAC (Malaysia Digital Arrival Card) application
• Sending application status notifications and completion emails
• Responding to customer inquiries
• Statistical analysis for service improvement (in anonymized form only)
• Compliance with applicable laws and regulations

We do not share or disclose your personal information to third parties, except in the following cases:

• With your explicit consent
• When necessary for MDAC application processing (e.g., submission to Malaysian immigration authorities)
• When required by law
• When necessary to protect the life, body, or property of an individual and consent cannot be obtained

* Payment processing is handled by Stripe, Inc. Card information is never stored by us. Please refer to Stripe's Privacy Policy at stripe.com.

We implement appropriate security measures, including 256-bit SSL encryption, to prevent unauthorized access, loss, alteration, or leakage of your personal information. Access to personal data is restricted to personnel with a legitimate business need.

Personal information is retained for the period required by law (generally five years after the completion of the application), after which it is securely deleted. If you request deletion of your data, we will respond promptly unless retention is required by law.

Our service uses cookies to improve your experience. We may also use analytics tools that collect data in anonymized form and do not identify individuals.

You may disable cookies through your browser settings, but some features of our service may not function correctly as a result.

You have the following rights regarding your personal information:

• Right of access: request disclosure of the personal information we hold about you
• Right of correction: request correction of inaccurate information
• Right to erasure / suspension of use: request that we stop using your data if it is being processed outside the stated purposes

To exercise these rights, please contact us at the email address below. We will verify your identity and respond within the period required by law.

We may revise this Privacy Policy at any time due to changes in law or our services. Material changes will be announced on this page. Continued use of the service after changes are posted constitutes your acceptance of the revised policy.

For any questions or requests regarding the handling of your personal information, please contact us at:
support@mdac-support.example.com